--- title: "Supportwave" description: "Dedicated engineers, 24/7 white-label helpdesk, onsite Smart Hands and tech recruitment for MSPs. Live in days, under your brand. UK · EU · USA." image: https://www.supportwave.com/og-supportwave.webp canonical: https://www.supportwave.com/ url: https://supportwave.getmd.ai/.md last_converted: 2026-10-22T07:49:12.216Z --- ```json { "@context": "https://schema.org", "@graph": [ { "@type": "Organization", "@id": "https://www.supportwave.com/#organization", "name": "Supportwave", "legalName": "Supportwave LTD", "url": "https://www.supportwave.com", "logo": "https://www.supportwave.com/logo-white.png", "description": "Dedicated engineers, 24/7 white-label helpdesk, onsite Smart Hands and tech recruitment for MSPs. Live in days, under your brand. UK · EU · USA.", "sameAs": [ "https://www.linkedin.com/company/supportwave/", "https://www.instagram.com/mysupportwave/", "https://www.youtube.com/@Supportwave", "https://twitter.com/supportwave", "https://www.facebook.com/mysupportwave" ], "areaServed": "Worldwide", "knowsAbout": [ "IT channel services", "Managed service provider support", "White-label IT helpdesk", "IT staff augmentation", "Onsite field engineering", "Technology recruitment" ], "contactPoint": { "@type": "ContactPoint", "contactType": "sales", "email": "sales@supportwave.com", "areaServed": "Worldwide", "availableLanguage": "English" }, "hasOfferCatalog": { "@type": "OfferCatalog", "name": "Supportwave IT channel services", "itemListElement": [ { "@type": "Offer", "itemOffered": { "@type": "Service", "name": "Dedicated Engineers", "url": "https://www.supportwave.com/tech-talent-as-a-service", "provider": { "@id": "https://www.supportwave.com/#organization" } } }, { "@type": "Offer", "itemOffered": { "@type": "Service", "name": "White Label Helpdesk", "url": "https://www.supportwave.com/it-helpdesk-noc", "provider": { "@id": "https://www.supportwave.com/#organization" } } }, { "@type": "Offer", "itemOffered": { "@type": "Service", "name": "Smart Hands & Onsite", "url": "https://www.supportwave.com/sla-onsite-support", "provider": { "@id": "https://www.supportwave.com/#organization" } } }, { "@type": "Offer", "itemOffered": { "@type": "Service", "name": "Tech Recruitment", "url": "https://www.supportwave.com/tech-recruitment", "provider": { "@id": "https://www.supportwave.com/#organization" } } } ] } }, { "@type": "WebSite", "@id": "https://www.supportwave.com/#website", "url": "https://www.supportwave.com", "name": "Supportwave", "publisher": { "@id": "https://www.supportwave.com/#organization" } }, { "@type": "FAQPage", "@id": "https://www.supportwave.com/#faq", "mainEntity": [ { "@type": "Question", "name": "Is Supportwave a Managed Service Provider (MSP)?", "acceptedAnswer": { "@type": "Answer", "text": "No. Supportwave is a channel IT services and tech talent provider. We partner with MSPs and enterprise IT teams and never go direct to their end customers, so we complement the MSPs we work with rather than competing with them." } }, { "@type": "Question", "name": "What services does Supportwave offer?", "acceptedAnswer": { "@type": "Answer", "text": "Four, under one global partnership: Dedicated Engineers embedded in your team, a 24/7 White Label Helpdesk under your brand, Smart Hands & Onsite field engineering under SLA, and permanent Tech Recruitment." } }, { "@type": "Question", "name": "Does Supportwave sell hardware, software or SaaS?", "acceptedAnswer": { "@type": "Answer", "text": "No. We supply tech people and IT services, not products, so MSPs can scale their own services without buying or reselling anything." } }, { "@type": "Question", "name": "Does Supportwave use AI?", "acceptedAnswer": { "@type": "Answer", "text": "Yes, as an internal capability. Our own technology helps our engineers source, match and deliver faster behind the scenes. People stay responsible for every customer outcome — we don't sell autonomous AI." } }, { "@type": "Question", "name": "Where does Supportwave operate?", "acceptedAnswer": { "@type": "Answer", "text": "Globally. We place engineers remotely and dispatch them onsite across 30+ countries, matched from a 30,000-strong talent pool." } }, { "@type": "Question", "name": "Who is Supportwave for?", "acceptedAnswer": { "@type": "Answer", "text": "MSPs and enterprise IT teams that need to scale their technical capacity — add engineers, stand up a white-label desk, cover sites, or hire permanently — without the cost and risk of building it all in-house." } } ] } ] } ``` **Channel-only IT services for MSPs** # Say yes to every client.We’ll supply the skills you need. ## Global specialists in dedicated onsite and remote engineers, any 24/7 shift, a white-label Helpdesk inside your PSA or ITSM, data center Smart Hands and tech recruitment.Use one, or blend them. [Talk to our team](#) - [Dedicated EngineersOnsite or remote, all time zones and shiftsAny tech role](https://www.supportwave.com/tech-talent-as-a-service) - [White Label Helpdesk24/7, inside your PSA, under your brand99.97% uptime](https://www.supportwave.com/it-helpdesk-noc) - [Smart Hands & OnsiteEngineers dispatched to site, on SLA30+ countries](https://www.supportwave.com/sla-onsite-support) - [Tech RecruitmentPermanent hires, sourced and matched30,000+ talent pool](https://www.supportwave.com/tech-recruitment) - 5 daysto a livewhite-label helpdesk - 2–4 hrSmart HandsUK · EU · USA · GLOBAL - 5 daysto a dedicated engineerin your team Our Services ## One global partner behind your team. Most MSPs start with one service and add the rest as they grow. Dedicated engineers, onsite Smart Hands, a white-label helpdesk and tech recruitment, delivered wherever your clients are and shaped around your stack. One contract, one point of contact, always under your brand. ### Dedicated Engineers Pre-vetted IT engineers and software developers, embedded in days. Placed directly in your team — across infrastructure, cloud, networking, security, support, and software engineering. Deployed in under a week. No recruitment fees. - Matched from a 30,000+ global engineer pool - Deployed in under a week for pre-vetted roles - Infrastructure, cloud, networking, security, support, DevOps, software engineering - We handle payroll, contracts, HR, and replacement — no added cost - Zero recruitment fees — monthly rate only - 12-month contracts with monthly flexibility to scale What's included [Learn more](https://www.supportwave.com/tech-talent-as-a-service) ### White Label Helpdesk Support, 24/7, under your brand. Users get help via email, phone, your PSA, or on our portal — get help now, or schedule a time that works. Our L1–L3 engineers handle tickets 24/7/365, customized to your workflows and SLAs. - Real L1–L3 engineers on shift 24/7/365 - Smart triage — instant match to the best available engineer - On-demand or scheduled support via our portal - PSA/RMM integrations (ConnectWise, Datto, Halo) - Live in 5 days What's included [Learn more](https://www.supportwave.com/it-helpdesk-noc) ### Smart Hands & Onsite Engineers on site. Anywhere. Under SLA. Book our field engineers through our portal, across 30+ countries, under guaranteed SLA. Works standalone, or bundles with your remote helpdesk. - Pre-vetted field engineers in 30+ countries - Three SLA tiers — next-business-day, 8-hour priority, 4-hour emergency - Book on-demand or scheduled via our portal - Data center smart hands, break/fix, and network infrastructure - Tickets accepted in 14 minutes, engineers on site in under 4 hours What's included [Learn more](https://www.supportwave.com/sla-onsite-support) ### Tech Recruitment Permanent technical talent for your business. Pre-vetted IT professionals sourced and matched from our 30,000+ talent pool and LinkedIn within days, so you hire faster and with more confidence across a wide range of technical roles. - Pre-vetted IT professionals - Faster, more confident hiring - Access to global talent - Wide range of technical roles - Sourced and matched from our 30,000+ talent pool and LinkedIn within days What's included [Learn more](https://www.supportwave.com/tech-recruitment)What we are, and what we’re not ## A channel partner, built to scale MSPs. ### We're not an MSP We partner with MSPs and enterprise IT teams as a channel IT services and tech talent provider. We don't go direct to end customers. ### We don't sell products No hardware, no software, no SaaS. We supply tech people and IT services so MSPs can scale their own services easily. ### Human-led Our people deliver the work. Our own technology helps them deliver it better, faster and simpler, behind the scenes. ### Four services, one partner One global partner who helps you scale anywhere — the skills you need, when and where you need them. Smart Hands & Onsite ## Engineers on site, anywhere, under SLA. Book a field engineer through our portal in 30+ countries. Data center smart hands, break/fix and network infrastructure, standalone or bundled with your remote desk. Tickets accepted in 14 minutes. - NBDNext business dayPlanned work and non-urgent fixes - 8 hr8-hour priorityService affecting, same working day - 4 hr4-hour emergencySite down, engineer dispatched now [See coverage and SLA tiers](https://www.supportwave.com/sla-onsite-support)![Supportwave engineers walking a data center aisle, one carrying a field tool bag](https://www.supportwave.com/assets/smart-hands-aisle-BxFNWEG4.webp) Engineers on site in 30+ countries - L1 Service Desk - L2 Support - L3 Escalation - Network Engineer - Cloud Engineer - Security Analyst - Project Engineer - Solutions Architect - Data Center Technician - Field Engineer - L1 Service Desk - L2 Support - L3 Escalation - Network Engineer - Cloud Engineer - Security Analyst - Project Engineer - Solutions Architect - Data Center Technician - Field Engineer Dedicated Engineers ## Engineers who join your team, not a ticket queue. Pre-vetted infrastructure, cloud, networking, security and software engineers, embedded directly in your team. Your tools, your standups, your SLAs. We carry payroll, contracts, HR and replacement. - 3 daysto a named engineer in your team - 30,000+vetted engineers to match from - £0recruitment fees, monthly rate only [See how engineers are placed](https://www.supportwave.com/tech-talent-as-a-service)![A Supportwave engineer on shift, working a client ticket queue in a headset](https://www.supportwave.com/assets/dedicated-engineer-desk-COuYEHof.webp) Named, and in your standupsWhite Label Helpdesk ## Your brand on the front. Our engineers behind it. A 24/7 L1–L3 desk that answers with your greeting, works inside your PSA and follows your escalation rules. Your clients never see Supportwave. Live in five working days. 24/7 - 00:00 – 06:00 - 06:00 – 12:00 - 12:00 – 18:00 - 18:00 – 00:00 - Email - Phone - Your PSA - Self-service portal Partner with us [See how the desk runs](https://www.supportwave.com/it-helpdesk-noc)![Three Supportwave engineers working together at a desk at night](https://www.supportwave.com/assets/helpdesk-service-desk-B9tpD67n.webp) L1 – L2 shift engineersTech Recruitment ## Permanent hires, matched from 30,000+. When the role should be yours rather than ours, we source and match permanent technical talent from our own pool and LinkedIn, so you hire faster and with more confidence. - 0+vetted engineers in the pool - 0%matched on the first shortlist - 0 daysmedian brief to first start - Service desk - Network - Cloud - Security - DevOps - Architect [See how we match candidates](https://www.supportwave.com/tech-recruitment)![A senior engineer walking a newly placed colleague through their work](https://www.supportwave.com/assets/permanent-hire-pair-DAkh8CRs.webp) Placed, and settled in“What Our Customers Say > In an increasingly digital world, business owners depend on access to technical skills and resources to help run their business. As part of our commitment to continue to champion and support businesses, we’re proud to work with Supportwave to enable them to connect to IT and technical experts in a simple and convenient manner. Helen Jones Executive Director, Visa Business Solutions Real engagements ## What this looks like in practice. A snapshot of how clients blend our services together. UK & EU Data Center Company ### White label helpdesk + Onsite ServiceRemote & OnsiteCoverage24/7 Helpdesk + SLA OnsiteCountriesMultiple EU countriesContract Type24-monthLondon based MSP ### White label helpdesk + Dedicated Engineers Started WithWhite label helpdeskExpanded To5x Remote L2 engineersResolutionFirst-line resolved by our deskDeployment4 daysCalifornia based MSP ### 24/7 Follow-the-sun-Support Team Size4 Dedicated DBA’sCoverage24/7/365Deployment Time8 days (complex multi-region setup)Contract Type12-month renewableOnboarding Guarantee ## The 5-Day Switch Guarantee Your IT Helpdesk, live in 5 days — or the first month is free. We integrate with your tools, train on your environment, and go live faster than any provider in the market. No long onboarding. No months of transition. Five days. 1Day 1Kick-off2Day 2Integrate3Day 3Train4Day 4Dry run5Day 5Go live Book your 5-day switch Tools and vendors ## Supporting 84+ tools and platforms. Microsoft 365Google WorkspaceSlackZoomDropboxTeamsOktaJumpCloud1PasswordMicrosoft 365Google WorkspaceSlackZoomDropboxTeamsOktaJumpCloud1PasswordLastPassDattoVeeamAcronisN-ableNinjaOneHaloPSAConnectWiseAteraLastPassDattoVeeamAcronisN-ableNinjaOneHaloPSAConnectWiseAteraSentinelOneCrowdStrikeMimecastSophosKnowBe4HuntressBitdefenderProofpointCisco MerakiSentinelOneCrowdStrikeMimecastSophosKnowBe4HuntressBitdefenderProofpointCisco MerakiFortinetUniFiArubaAzureAWSGoogle CloudDellHPLenovoFortinetUniFiArubaAzureAWSGoogle CloudDellHPLenovoFAQs ## Supportwave, in plain terms. ### Is Supportwave a Managed Service Provider (MSP)? No. Supportwave is a channel IT services and tech talent provider. We partner with MSPs and enterprise IT teams and never go direct to their end customers, so we complement the MSPs we work with rather than competing with them. ### What services does Supportwave offer? Four, under one global partnership: Dedicated Engineers embedded in your team, a 24/7 White Label Helpdesk under your brand, Smart Hands & Onsite field engineering under SLA, and permanent Tech Recruitment. ### Does Supportwave sell hardware, software or SaaS? No. We supply tech people and IT services, not products, so MSPs can scale their own services without buying or reselling anything. ### Does Supportwave use AI? Yes, as an internal capability. Our own technology helps our engineers source, match and deliver faster behind the scenes. People stay responsible for every customer outcome — we don't sell autonomous AI. ### Where does Supportwave operate? Globally. We place engineers remotely and dispatch them onsite across 30+ countries, matched from a 30,000-strong talent pool. ### Who is Supportwave for? MSPs and enterprise IT teams that need to scale their technical capacity — add engineers, stand up a white-label desk, cover sites, or hire permanently — without the cost and risk of building it all in-house. ## Ready to upgrade your IT support? Book a 15-minute call. We'll show you exactly how Supportwave works and scope a solution for your business. [Book a Demo](#)